Please read the information below to understand how we collect, use and store the personal data you provide to us.
1. WHAT WE COLLECT AND HOW WE COLLECT IT
The personal information we collect depends on the dealings you have with us. “Personal information” includes information about an individual who is reasonably identifiable. For example, if you:
(a) provide details to join our mailing list to receive weekly or bi-monthly updates, we may collect your name, contact details, date of birth, and information about your reading preferences;
(b) make a purchase online or by using an electronic device such as an iPad, we will collect your name, contact details, order details, credit card details, address, and we may also ask you to provide your date of birth and gender;
(c) provide information via social media pages, such as providing your name or contact details via the Ace of Quills Facebook page, or Instagram account, or other social media sites or Apps, we will collect the provided data;
(d) send us an enquiry or provide us with feedback through our online form or via e-mail, we will collect your name, contact details, details of your enquiry or feedback, and information about our response;
(e) participate in surveys, we may request personally identifiable information from you in conjunction with the survey. Participation is voluntary, and you will have the opportunity to decide whether or not to disclose information to the Site;
(f) engage with or purchase products from third parties who deal with us, such as our Affiliates, or through third parties; and
(g) carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products or services which we offer.
We may also collect information that cannot be used to directly identify you, such as browser type, Dynamic Internet Protocol (IP) address, “click stream” data, and similar non-personally identifiable information. For example, we may aggregate non-personal information about you and other customers who visit certain areas of our Site. Aggregated information will not contain any information that can be linked directly back to you.
You agree that you do not object to us using your personal information for any of the purposes outlined in this Policy, and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under applicable privacy laws.
Information is automatically collected through your use of the Site, Affiliates’ websites, and Apps through cookies. Cookies are small text files that websites or apps may place on your computer or device.
What cookies do we use?
When you visit our Site, the following types of cookies may be downloaded to your device:
Analytical and performance cookies
We may use analytics service providers for website traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of the Site by using cookies. They allow us to recognize and count the number of visitors, and to see how often visitors return to the Site, how long they stay, and how they move around the Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily. The information generated relating to the Site may be used to create reports about the use of the Site, and the analytics service provider will also store this information.
Advertising and targeting cookies
These cookies record your visit to the Site, the pages you have visited, and the links you have followed to other Sites. We will use this information to try and make the Site more relevant to your interests.
We may use functional cookies that allow us to remember choices you have made in relation to the Site, so as to provide a more personalized experience and enhanced user experience by delivering content specific to your interests.
Strictly necessary cookies
These are cookies that are required for the administration and operation of our Site. Some cookies that we use are necessary for our Site to function properly and to enable you to move around the Site and use its features.
We know you love to share the great content we have on the Site, so we try to make it as easy as possible to do so. We add buttons to allow people to easily share on networks like Facebook and Twitter. We also use Facebook to power the commenting functionality on the Site.
We don’t control the setting of these third-party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Our internet service providers may also use other standard web-based technologies to analyze your movements while accessing our Site. The technologies include analytic solutions, web “beacons”, “pixel tags”, and “clear gifs”. These technologies help us ascertain the effectiveness of our product and service campaigns and marketing programs, allow us to customize the services offered on or through our Site, and help determine the best use for Site content, and product and service offerings. Some of this information, including the IP address, may be stored on our internet service provider’s server logs, and may be available for extended periods of time.
How do I turn cookies off?
3. WHY WE COLLECT PERSONAL INFORMATION
The main purposes for which we collect, hold, use and disclose personal information are:
(a) processing transactions online;
(b) promoting us and our products and services, including through direct marketing, events, public relations and social media;
(c) performing research and statistical analysis, including for customer satisfaction and product and service improvement purposes. This may include matching information we collect against other information held by third parties. (We may also use and disclose de-identified data for these purposes);
(d) helping us tailor existing or develop new products, services or offers, and to help us selectively target promotional offers and opportunities;
(e) developing or seeking to deliver new ranges of products or services;
(f) protecting the security of our customers, suppliers and merchandise (including theft and fraud prevention);
(g) answering queries, resolving complaints, and responding to social media; and
(h) general planning and administration.
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection, or which are required or authorized by or under law, and for which you have provided consent.
Direct marketing and opting out
By providing your address and e-mail address to us, you consent to us contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, e- mail, or social media.
If at any point you no longer wish us to hold your personal information, or you do not wish to receive information from us, then there is a number of ways you can unsubscribe:
(a) contacting us by e-mail at email@example.com, or through our online form; or
(b) using the unsubscribe link that we include in our e-mails to opt out of receiving our newsletters.
4. WHO WE MAY SHARE YOUR PERSONAL INFORMATION WITH
We may share your personal information with third parties, where appropriate, for the purposes set out above, including:
(a) financial institutions for payment processing; and
(b) our contracted service providers or partners, including: information technology service providers; venues and event organizers; marketing and communications agencies; research and statistical analysis providers; external business advisers (such as recruitment advisors, auditors and lawyers); and regulatory, investigative or government bodies to comply with laws.
We may ask one of these third parties to contact you directly for a specific purpose and provide us with information collected from you in the course of providing the relevant products or services.
5. DATA QUALITY AND SECURITY
We hold personal information in a number of ways, including in printed documents, electronic databases, and e-mail contact lists. Printed documents may be held at our office or archived in boxes and stored in secure offsite facilities. We take reasonable steps to:
(a) ensure that the personal information that we collect, use and disclose is accurate, up to date
and complete and (in the case of use and disclosure) relevant;
(b) protect the personal information that we hold from misuse, interference and loss, and from unauthorized access, modification or disclosure; and
(c) destroy or permanently de-identify personal information that is no longer needed for purposes permitted by applicable privacy laws.
You can help us keep your information up to date by letting us know about changes to your details.
The steps we take to secure personal information include website protection measures, security restrictions on access to our computer systems, controlled access to our offices, policies on document storage and security, personnel security, and training and workplace policies. While we endeavor to protect the personal information of users of our Site, we cannot guarantee the security of information you disclose online: you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us as set out in section 10. You can also help protect your personal information by keeping your account details confidential. If you become aware of any security breach, please let us know as soon as possible.
The Site may make chat rooms, forums, commenting and message boards available to you and other users. You are not required to provide any personal information when using these areas, but you may choose to do so. If you post personal information online, it will be publicly available, and you may receive unsolicited messages from other parties.
By using the commenting features of the Site or community forum, you acknowledge that your username and location information will be disclosed. We cannot ensure the security of any information you choose to make public in a chat room, forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose personal information in these areas. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Links to third-party sites that are not operated or controlled by us are provided for your convenience only and should be used with your discretion and prudent judgment. Some of these third-party marketing channels may be “co-branded” with our logo; even so, these third-party channels are not operated, controlled or maintained by us. We are not responsible for the privacy or security practices of those sites, which are not covered by this Policy. Third-party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them. Links from our Site to third-party sites do not constitute sponsorship, endorsement, or approval of the content, policies or practices of such third-party sites.
6. ACCESS AND CORRECTION
Please contact us if you would like to access or correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.
We will generally provide you with access to your personal information within 30 days, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (e.g. by providing photocopies or allowing a file to be viewed), provided it is reasonable and practical for us to do so. We may, however, charge a fee to cover our reasonable costs of locating the information and providing it to you.
If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organization, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impractical or unlawful.
7. DATA RETENTION PERIODS
We will retain your personally identifiable information as needed to provide you with our products and services. If you request that we no longer use your information to provide you with our products and services, please contact us at email@example.com. However, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
8. GENERAL AUDIENCE WEBSITE NOT DIRECTED TOWARD CHILDREN
Protecting the online privacy of children is especially important to us. The Site is a general audience site. Our content is neither directed toward minors, nor children who are under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under 18 years old, please do not provide us with your name, contact details or any other information about yourself.
If we or our internet service providers become aware that a minor or a child under the age of 13 has provided us with personal information without the parental consent, that information will be deleted from our databases. Parents who have questions about personal information that may have been submitted by a child under the age of 13 should email us at: firstname.lastname@example.org.
9. COMPLAINTS OR QUESTIONS
We hope everything is explained here clearly, but if you would like further information about how we manage your personal details, or if you have any queries relating to this Policy, or wish to lodge a complaint in relation to an alleged breach of applicable privacy laws, please contact us by e-mail: email@example.com. All complaints received by us will be dealt with fairly and in a timely manner, considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated, and a response provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response.
10. CHANGES TO THIS POLICY
We may amend this Policy from time to time. Please check back frequently to see any updates or changes. If we make a material change to the way in which we collect, use, and/or share your personal information, we will post a notice on the Site and/or send an e-mail to users who have provided an e-mail address. Please note that you should always update your personal information to provide us with a current e-mail address.
This Policy is available on our Site at www.aceofquills.com, or you can request a copy by contacting: firstname.lastname@example.org.